Kawan Global is committed to protecting the privacy, confidentiality, and security of the personal information provided by our students, prospective students, parents, guardians, partners, and website visitors.

This Privacy Policy explains how Kawan Global collects, uses, stores, shares, and protects personal information in connection with our education consultancy, university admission, and student visa support services.

1. Information We Collect

To provide education consultancy and student support services, we may collect information including:

• Personal Information: Full name, date of birth, gender, nationality, and other identification details.
• Contact Information: Phone number, WhatsApp number, email address, present address, and permanent address.
• Academic Information: Academic certificates, transcripts, mark sheets, CV/resume, and English-language proficiency results such as IELTS, PTE, or other accepted qualifications.
• Identification Documents: Passport copies, National ID, photographs, and other documents required for admission or visa processing.
• Application Information: Preferred university, programme, intake, academic level, application status, offer letter information, and related admission records.
• Financial Documents: Financial information or supporting documents where required by a university, EMGS, immigration authority, scholarship provider, or other relevant organization.
• Communication Records: Information shared with us through telephone calls, WhatsApp, email, social media, online forms, counselling sessions, or other communication channels.

2. How We Use Your Information

Kawan Global may use your personal information to:

• Assess your academic profile and recommend suitable Malaysian universities and programmes.
• Prepare, submit, manage, and follow up on university admission applications.
• Assist with EMGS and Malaysia student visa processing.
• Provide scholarship and tuition-fee-related guidance where applicable.
• Communicate application, admission, visa, intake, and document updates.
• Provide accommodation, pre-departure, arrival, and other student-support services where applicable.
• Maintain necessary administrative and student records.
• Respond to enquiries and provide counselling services.
• Improve our services, internal processes, website, and customer experience.
• Meet applicable legal, regulatory, university, immigration, or compliance requirements.

3. Sharing of Personal Information

Kawan Global does not sell or rent students' personal information to third parties for unrelated marketing purposes.

Where necessary for providing our services, information may be shared with:

• Universities, colleges, and educational institutions to which a student chooses to apply.
• Education Malaysia Global Services (EMGS), immigration authorities, embassies, government departments, or other relevant regulatory bodies.
• Scholarship providers or organizations involved in a student's application where applicable.
• Authorized service providers supporting document management, communication, IT infrastructure, or administrative operations.
• Professional or regulatory authorities where disclosure is required by law.

Only information reasonably necessary for the relevant purpose will be shared.

4. International Data Transfer

As Kawan Global operates in both Bangladesh and Malaysia and works with Malaysian educational institutions, student information may need to be transferred or accessed across borders for admission, visa, and student-support purposes. We take reasonable measures to ensure that personal information remains protected during such transfers.

5. Data Security

Kawan Global takes appropriate organizational and technical measures to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.

Access to sensitive student documents is limited to authorized personnel who require the information for legitimate business and student-service purposes.

However, no electronic storage or internet-based communication system can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete admission and visa-related services.
• Maintain required administrative records.
• Meet legal, contractual, regulatory, or institutional obligations.
• Resolve legitimate enquiries or disputes.

When information is no longer reasonably required, it may be securely deleted, anonymized, or archived according to applicable requirements.

7. Your Rights

Subject to applicable laws and requirements, students, applicants, parents, or guardians may request to:

• Access personal information held by Kawan Global.
• Correct inaccurate or incomplete information.
• Update personal or contact information.
• Withdraw consent for certain uses of personal information where applicable.
• Request deletion of information where there is no legal, contractual, regulatory, or legitimate reason for us to retain it.

Requests may be subject to identity verification before any personal information is released or modified.

8. Student and Guardian Consent

By submitting personal information, documents, or applications to Kawan Global, you acknowledge that the information may be processed for education counselling, university admission, EMGS/student visa processing, and related student-support purposes. Where an applicant is below the applicable legal age, information should be submitted with the knowledge or consent of a parent or legal guardian where required.

9. Payment Information

Kawan Global does not intentionally store complete debit-card or credit-card credentials on its internal student records. University tuition fees, EMGS fees, visa-related fees, accommodation charges, or other third-party payments may be subject to the policies and payment systems of the respective institution or service provider.

10. Website, Forms and Cookies

When you use our website or submit an online enquiry or appointment form, certain technical information may be collected automatically, such as browser information, device information, IP address, website activity, or cookies.

Such information may be used for website functionality, analytics, security, advertising measurement, and improving our services.

Where required, users may manage cookie preferences through their browser or applicable website settings.

11. Changes to This Privacy Policy

Kawan Global may update this Privacy Policy periodically to reflect changes in our services, operational practices, technologies, or applicable requirements. The latest version will be published on our official website with an updated revision date.